Privacy Policy

Effective Date: August 20, 2025
Last Updated: August 20, 2025

1. Introduction

SPARK+ Technologies (“we,” “our,” or “us”) operates the GoaPhysiotherapy.com website and mobile application (collectively, the “Service”).

This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our physiotherapy appointment booking platform. By using our Service, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you create an account or book an appointment, we may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Date of birth

  • Gender

  • Home address

  • Emergency contact details

  • Payment details (processed securely via third-party providers)

2.2 Automatically Collected Information

When you interact with our Service, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Usage data and preferences

  • Location data (if you grant permission)

  • Cookies and similar technologies

3. How We Use Your Information

We use the information collected to:

  • Book and manage appointments

  • Provide physiotherapy-related services

  • Communicate with you about bookings and updates

  • Process payments and manage billing

  • Send reminders and follow-ups

  • Improve user experience and service quality

  • Provide customer support

  • Fulfill legal and regulatory obligations

4. Information Sharing and Disclosure

4.1 Service Providers and Healthcare Professionals

We may share your information with:

  • Licensed physiotherapists and healthcare providers involved in your treatment

  • Payment processing partners

  • SMS/email service providers

  • Hosting, cloud storage, and analytics partners

  • Customer support service providers

4.2 Legal Requirements

We may disclose information if required to:

  • Comply with Indian laws and regulations

  • Respond to court orders or legal processes

  • Assist government authorities

  • Protect your safety or the safety of others in emergencies

5. Data Security

We take security seriously and use measures such as:

  • SSL encryption for data transfers

  • Secure servers and databases

  • Access controls and authentication

  • Regular audits and system updates

  • Staff training on data protection

6. Data Retention

We retain personal information only as long as necessary:

  • Account details: Until you request deletion

  • Appointment/booking records: As required for business and legal purposes

  • Payment records: As required under tax and compliance laws

  • Marketing communications: Until you unsubscribe

7. Your Rights

As per Indian data protection laws, you may:

  • Access your personal information

  • Correct or update inaccurate details

  • Request deletion of data (where legally possible)

  • Withdraw consent for processing

  • File complaints with relevant authorities

You may exercise these rights by contacting us at hello@sparkplustech.com

8. Cookies and Tracking Technologies

We use cookies to:

  • Save your preferences and login details

  • Analyze website traffic and performance

  • Deliver relevant content and advertisements

  • Maintain platform security

You can control cookie settings via your browser.

9. Third-Party Links

Our Service may link to external websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

10. Children’s Privacy

Our Service is not designed for individuals under the age of 18. We do not knowingly collect data from minors without parental consent.

11. International Data Transfers

Your data may be stored and processed outside India. In such cases, we ensure appropriate safeguards are in place to protect your information.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be shared by:

  • Posting the revised policy on our website

  • Email notifications to registered users

  • In-app notifications (for mobile users)

13. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

SPARK+ Technologies
📧 Email: hello@sparkplustech.com
🏥 Address: St. Anthony’s Hospital, JQ22+57C Petrol Pump, Zorin, near Anjuna, Anjuna, Vagator, Goa 403509

This Privacy Policy is governed by Indian law, including the Information Technology Act, 2000 and applicable data protection rules.