Terms and Conditions

Effective Date: August 20, 2025

Last Updated: August 20, 2025

1. Introduction

Welcome to GoaPhysiotherapy.com, operated by SPARK+ Technologies (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and physiotherapy appointment booking services.

By accessing or using our platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use our Service.

2. Definitions

  • “Service”: The GoaPhysiotherapy.com platform including website, mobile app, and related services
  • “User” or “You”: Any individual using our platform
  • “Healthcare Provider”: Licensed physiotherapists and medical professionals on our platform
  • “Appointment”: Scheduled physiotherapy consultation or treatment session

3. Eligibility and Account Registration

3.1 Eligibility

  • You must be at least 18 years old to create an account
  • For users under 18, a parent/guardian must create and manage the account
  • You must provide accurate, current, and complete information during registration

3.2 Account Responsibilities

  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account access
  • Accept responsibility for all activities under your account
  • Provide accurate personal information

4. Appointment Booking and Management

4.1 Booking Process

  • Select preferred physiotherapist, date, and time slot
  • Provide accurate personal and contact details
  • Complete payment as required for appointment confirmation
  • Receive confirmation via email/SMS

4.2 Appointment Requirements

  • Arrive on time for your scheduled appointment
  • Bring valid ID and any relevant documents
  • Follow pre-appointment instructions provided
  • Inform us of any changes in your condition

4.3 Rescheduling

  • Appointments may be rescheduled subject to availability
  • Rescheduling requests must be made in advance
  • Multiple rescheduling may result in additional charges

5. Payment Terms

5.1 Payment Methods

  • We accept major credit/debit cards, UPI, net banking, and digital wallets
  • Payment is required at the time of booking unless otherwise specified
  • All payments are processed through secure, PCI-compliant payment gateways

5.2 Pricing

  • Consultation fees are displayed during the booking process
  • Prices may vary based on physiotherapist, service type, and location
  • Additional charges may apply for home visits, extended sessions, or specialized treatments
  • All prices are in Indian Rupees (INR) and include applicable taxes

5.3 Payment Processing

  • Payments are processed immediately upon booking confirmation
  • You will receive a payment receipt via email
  • Failed payments will result in appointment cancellation

6. Healthcare Services and Limitations

6.1 Service Scope

  • Our platform facilitates appointment booking and basic healthcare services
  • We provide physiotherapy consultation, treatment, and rehabilitation services
  • Services are provided by licensed healthcare professionals

6.2 Medical Limitations

  • Our services do not replace emergency medical care
  • For medical emergencies, contact local emergency services immediately
  • We do not provide diagnosis or treatment for serious medical conditions requiring specialist care

6.3 Professional Responsibility

  • Healthcare providers are independently licensed professionals
  • Treatment recommendations and outcomes are the responsibility of individual healthcare providers
  • We facilitate the connection but do not practice medicine directly

7. User Obligations and Conduct

7.1 Acceptable Use

  • Use the platform only for legitimate healthcare purposes
  • Provide accurate and truthful information
  • Respect healthcare providers and staff
  • Comply with all applicable laws and regulations

7.2 Prohibited Activities

  • Sharing false or misleading information
  • Harassment, discrimination, or abusive behavior
  • Attempting to circumvent payment systems
  • Misusing the platform for non-healthcare purposes
  • Violating intellectual property rights

8. Intellectual Property

8.1 Platform Content

  • All content, features, and functionality are owned by SPARK+ Technologies
  • This includes text, graphics, logos, software, and other materials
  • You may not reproduce, distribute, or modify our content without permission

8.2 User Content

  • You retain ownership of information you provide
  • You grant us a license to use your information to provide services
  • We may use anonymized data for research and improvement purposes

9. Privacy and Data Protection

  • Your privacy is important to us
  • Our Privacy Policy governs the collection and use of your personal information
  • By using our Service, you consent to our Privacy Policy
  • We implement appropriate security measures to protect your data

10. Limitation of Liability

10.1 Service Availability

  • We strive for high uptime but cannot guarantee uninterrupted service
  • We are not liable for service interruptions due to technical issues, maintenance, or third-party failures

10.2 Healthcare Outcomes

  • We do not guarantee specific treatment outcomes or medical results
  • Healthcare providers are responsible for their professional services
  • Your use of the platform is at your own risk

10.3 Damages

  • Our liability is limited to the amount you paid for the specific service
  • We are not liable for indirect, incidental, or consequential damages
  • This limitation applies to the fullest extent permitted by law

11. Indemnification

You agree to indemnify and hold harmless SPARK+ Technologies, its officers, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of the platform
  • Violation of these Terms
  • Infringement of third-party rights
  • Inaccurate information provided by you

12. Termination

12.1 Account Termination

  • You may terminate your account at any time by contacting us
  • We may terminate accounts for violation of these Terms
  • Termination does not affect existing appointment obligations

12.2 Effect of Termination

  • Access to the platform will be immediately revoked
  • Outstanding payments remain due and payable
  • Certain provisions of these Terms survive termination

13. Dispute Resolution

13.1 Governing Law

  • These Terms are governed by Indian law
  • Disputes will be resolved in courts of Goa, India

13.2 Dispute Process

  • We encourage resolving disputes through direct communication
  • Formal complaints should be submitted to hello@sparkplustech.com
  • Legal action should be a last resort after attempting resolution

14. Changes to Terms

  • We may update these Terms periodically
  • Users will be notified of material changes via email or platform notifications
  • Continued use of the platform constitutes acceptance of revised Terms
  • Previous versions are available upon request

15. Miscellaneous

15.1 Severability

  • If any provision is found unenforceable, the remainder remains in effect

15.2 Entire Agreement

  • These Terms constitute the complete agreement between you and SPARK+ Technologies

15.3 Assignment

  • We may assign our rights and obligations under these Terms
  • You may not assign your rights without our written consent

16. Contact Information

For questions about these Terms, contact us:

SPARK+ Technologies
Email: hello@sparkplustech.com
Address: St. Anthony’s Hospital, JQ22+57C Petrol Pump, Zorin, near Anjuna, Anjuna, Vagator, Goa 403509
Website: GoaPhysiotherapy.com